Terms and Conditions

These Terms and Conditions apply to your use of the Norva website, www.norva.au, and any enquiry, communication or interaction with Norva Co Pty Ltd, trading as Norva.By using this website or submitting an enquiry, you agree to these Terms and Conditions.

1. About Norva

Norva is a supplier partnership and procurement support network that introduces childcare, aged care and related organisations to carefully selected suppliers and service providers. Norva facilitates introductions and procurement support but does not act as the supplier, contractor, agent or reseller of third-party goods or services unless expressly agreed in writing. Unless otherwise agreed in writing, no goods or services are purchased directly through the Norva website.

2. Website use

You may use this website for lawful business and informational purposes only.You must not:use the website for unlawful, misleading or harmful purposes;attempt to interfere with the website’s operation or security;copy, scrape, reproduce or misuse website content without permission;submit false, misleading or incomplete information;impersonate another person or organisation;upload or transmit harmful code, spam or malicious material.Norva may restrict or block access to the website where misuse is suspected.

3. Website information

The information on this website is provided for general business information only.While Norva aims to keep website content accurate and up to date, we do not guarantee that all information is complete, current or suitable for your specific circumstances.Website content should not be treated as legal, financial, operational, compliance, procurement, workplace, clinical or professional advice. You should obtain your own advice before making business decisions. Information may change without notice.

4. Enquiries and introductions

When you submit an enquiry, Norva may review the information provided and respond directly or connect you with a relevant supplier, partner or service provider.Submitting an enquiry does not guarantee:acceptance into any Norva program or network;access to any particular supplier;availability of any product or service;specific pricing, savings or commercial outcome;that a supplier or partner will accept or respond to your request.Any agreement for goods or services between you and a supplier or partner is a separate arrangement between you and that supplier or partner, unless Norva expressly agrees otherwise in writing.

5. Supplier and partner relationships

Norva may receive funding, referral fees, partnership fees, commissions or other commercial benefits from suppliers or partners. Norva aims to work with relevant and suitable suppliers, but Norva does not guarantee the performance, pricing, quality, availability, compliance or suitability of any third-party supplier, product or service. Operators are responsible for assessing whether a supplier, product or service is suitable for their organisation, business requirements, policies, compliance obligations and operational needs. The existence of a partnership or referral relationship does not constitute a recommendation that a supplier is suitable for every operator or circumstance.

6. No operator membership or consulting fee

Unless otherwise agreed in writing, Norva does not charge operators a consulting fee or membership fee to make an enquiry or engage with the Norva network. If any paid service, fee or commercial arrangement is introduced in the future, the relevant terms will be provided before that arrangement applies.

7. Third-party suppliers and links

The website may refer to third-party suppliers, partners, products, services or websites. Norva is not responsible for third-party websites, content, offers, pricing, claims, products, services, availability or performance. Any dealings with third parties are at your own discretion and risk. Norva is not responsible for changes made by third-party websites after referral.

8. Your information and submissions

When you submit information to Norva, you confirm that:the information is accurate and not misleading;you are authorised to provide the information;you are authorised to act on behalf of the organisation you represent;your submission does not infringe another person’s rights;your submission does not contain confidential information you are not authorised to share.Norva may use information you submit to respond to your enquiry, assess supplier or operator suitability, facilitate introductions and manage business relationships.Personal information will be handled in accordance with Norva’s Privacy Policy.

9. Intellectual property

All content on the Norva website, including text, graphics, icons, layouts, branding, logos, design elements and other material, is owned by or licensed to Norva unless stated otherwise.You may view and use website content for ordinary business reference purposes.You must not copy, reproduce, modify, distribute, publish or commercially exploit any website content without Norva’s prior written consent.

10. Brand use

You must not use Norva’s name, logo, branding or website content in a way that suggests endorsement, partnership, approval or affiliation unless Norva has given prior written permission. Suppliers, partners and operators must not publicly represent a relationship with Norva beyond what has been agreed in writing.

11. Availability of the website

Norva may update, change, suspend or remove website content at any time without notice. We do not guarantee that the website will always be available, uninterrupted, secure or error-free. Norva is not liable for loss arising from website downtime, technical issues, errors, viruses or unauthorised access, except where liability cannot be excluded by law.

12. Limitation of liability

To the maximum extent permitted by law, Norva is not liable for any loss, damage, cost or expense arising from:your use of the website;reliance on website information;supplier or partner performance;third-party products or services;business decisions made after using the website;interruptions, delays or errors on the website;unauthorised access or technical issues.Nothing in these Terms excludes, restricts or modifies any right, guarantee or remedy that cannot be excluded under the Australian Consumer Law or other applicable law.

13. Indemnity

You agree to indemnify Norva against any loss, damage, liability, cost or expense arising from your misuse of the website, breach of these Terms, unlawful conduct, or submission of false, misleading or unauthorised information.

14. Changes to these Terms

Norva may update these Terms and Conditions from time to time. The updated version will be published on the website with the revised date.By continuing to use the website after changes are published, you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of NSW.You agree to submit to the courts of that state or territory in relation to any dispute arising from these Terms or your use of the website.

16. Contact

For questions about these Terms and Conditions, contact: Norva Co Pty Ltd
Email: info@norva.au
ABN: 43 698 573 616