Privacy Policy

Norva Co Pty Ltd, trading as Norva, respects your privacy and is committed to handling personal information responsibly, transparently and in accordance with applicable Australian privacy laws.

This Privacy Policy explains how Norva collects, uses, stores and discloses personal information when you use our website, contact us, submit an enquiry, register your interest, or engage with Norva as an operator, supplier, partner or other business contact.

1. Who this policy applies to

This policy applies to personal information collected by Norva through:

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our website, www.norva.au;
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enquiry forms and contact forms;
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email, phone, meetings and business communications;

supplier and partner expressions of interest;

operator enquiries and service requests;

marketing and business development activities.

Norva primarily works with childcare, aged care and related business operators, suppliers and service providers. Our website and services are intended for business use.

2. Personal information we collect

The personal information Norva may collect includes:

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your name;
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job title or role;
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organisation or business name;
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email address;
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phone number;
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business address;
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ABN or business details where relevant;
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information submitted through forms or enquiries;

supplier category, service area or business capability information;

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communication history with Norva;
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website usage information, including cookies, analytics data, device information and IP address.

We may also collect other information you choose to provide when contacting us.

Norva does not intend to collect sensitive information unless it is reasonably necessary for a specific purpose and you have consented, or the collection is otherwise permitted by law. Please do not send personal information about children, residents, clients, families, patients or care recipients unless Norva has specifically requested it and it is necessary for the matter being discussed.

3. How we collect personal information

Norva may collect personal information when you:

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submit a form on our website;
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contact Norva by email, phone or online enquiry;

request information about Norva’s services;

express interest in becoming a supplier or partner;

engage with Norva as an operator or service provider;

subscribe to updates or marketing communications;

interact with our website or digital content;

attend a meeting, event or business discussion with Norva.

Where practical, we collect personal information directly from you. We may also collect information from your organisation, publicly available sources, referrals, suppliers, partners, or third-party platforms where it is reasonable to do so.

4. Why we collect and use personal information

Norva collects and uses personal information to:

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respond to enquiries;
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connect operators with relevant suppliers or service providers;

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assess supplier or partner suitability;
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communicate with businesses, operators, suppliers and partners;

provide information about Norva’s services;

manage supplier partnerships and business relationships;

arrange meetings, introductions and follow-ups;

improve our website, services and communications;

send relevant updates, marketing or business communications where permitted;

comply with legal, regulatory and administrative obligations.

5. Sharing personal information

Norva may disclose personal information to:

relevant suppliers, partners or service providers where this is necessary to respond to an enquiry or facilitate an introduction;

contractors, consultants and professional advisers;

website, hosting, CRM, email, analytics and IT service providers;

regulatory bodies or authorities where required by law;

another party where you have consented to the disclosure.

For example, if you submit an enquiry about a particular service category, Norva may share your business contact details and relevant enquiry information with a suitable supplier or partner so they can respond to your request.

Norva does not sell personal information.

6. Marketing communications

Norva may use your business contact details to send relevant updates, service information, supplier opportunities or business communications.

You can opt out of marketing communications at any time by using the unsubscribe link where provided or by contacting Norva directly. We will action unsubscribe requests within the time required by law.

Even if you opt out of marketing, Norva may still send non-marketing communications where necessary, such as responses to enquiries, operational messages or relationship management communications.

7. Cookies and website analytics

Norva’s website may use cookies, analytics tools and similar technologies to understand website usage, improve performance and support marketing activity.

Cookies may collect information such as browser type, device information, pages visited, time spent on the site and referring websites.

You can manage or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

8. Storage and security

Norva takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

We may store personal information using secure digital systems, cloud platforms, email systems and business software. Some service providers may store or process data outside Australia.

While Norva takes reasonable steps to protect information, no website, email system or online platform can be guaranteed to be completely secure.

9. Accessing or correcting your personal information

You may request access to the personal information Norva holds about you. You may also ask us to correct information if it is inaccurate, out of date, incomplete or misleading.

To make a request, contact Norva using the details below. We may need to verify your identity before responding.

10. Data retention

Norva retains personal information for as long as reasonably necessary for the purpose it was collected, including business, legal, administrative, reporting and recordkeeping purposes.

When information is no longer required, Norva will take reasonable steps to delete, destroy or de-identify it where appropriate.

11. Data breaches

If Norva becomes aware of a data breach involving personal information, we will assess the situation and take reasonable steps to contain and respond to the incident.

Where required by law, Norva will notify affected individuals and the Office of the Australian Information Commissioner.

12. Third-party websites

Norva’s website may contain links to third-party websites, platforms or supplier websites. Norva is not responsible for the privacy practices, content or security of third-party websites.

You should review the privacy policies of any third-party websites you visit.

13. Complaints

If you have a concern about how Norva has handled your personal information, please contact us first so we can review and respond to the issue.

Contact:

Norva Co Pty Ltd
Email: info@norva.au
ABN: 43 698 573 616

14. Changes to this policy

Norva may update this Privacy Policy from time to time. The updated version will be published on our website with the revised date.

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